Complaints Policy

M&M Fintech Ltd is committed to providing excellent service. If you're not satisfied with any aspect of our service, we want to hear from you so we can put things right.

How to Make a Complaint

You can submit a complaint through any of the following channels:

  • Email: contacts@mmfintech.io
  • Phone: +44 830 375 920
  • Post: Complaints Department, M&M Fintech Ltd, 110 Bishopsgate, London, England, EC2N 4AY

What Happens Next

We will acknowledge your complaint within 3 business days. We aim to resolve all complaints within 15 business days. If we need more time, we will keep you informed of progress.

If You're Not Satisfied

If you are not satisfied with our response, you may be able to refer your complaint to the Financial Ombudsman Service (FOS). The FOS can be contacted at:

  • Website: www.financial-ombudsman.org.uk
  • Phone: 0800 023 4567
  • Post: Financial Ombudsman Service, Exchange Tower, London, E14 9SR

Regulatory Information

M&M Fintech Ltd is registered with the Financial Conduct Authority (FCA) under reference number 903084. Our complaints handling procedures are in line with FCA requirements.

Last updated: January 2024